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The small print. Here are our terms and conditions for undertaking design work. We want to be open about our policies and offer you the highest levels of service and reliability if you decide to work with us.

terms of the contract

After having received a brief of requirements from the Customer, either verbally or written, Pitanga will produce a quotation detailing the design work to be carried out. The Customer must provide written confirmation that the quotation is acceptable. The quotation will effectively form the basis of this contract.

This agreement constitutes the entire agreement between Pitanga and the Customer. In making this agreement each party confirms that they have not relied on any inducement not recorded in this agreement.

copyright and content

The client must own copyright, or have reproduction rights, of all artwork, trade names, photographs, and other materials supplied to Pitanga for inclusion on the clients web site. The client shall indemnify Pitanga against any costs whatsoever in connection with the ownership of copyright or reproduction rights. The client shall have full liability for the consequences of the contents of their site as long as the site reflects the clients' instructions to us.

Customer's logos, artwork, graphics and photographs remain the Copyright of the Customer. Design, graphics and programming produced by Pitanga remain the intellectual property of Pitanga unless otherwise agreed.

All domain names are registered in the clients name and not that of Pitanga.

Pitanga reserve the right to refuse to construct a web site which we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws.

design of the web site

Pitanga makes every effort to design pages which display acceptably in the most popular current browsers. However, we cannot accept responsibility for pages which do not display acceptably in new versions of browsers which have been released after the pages have been designed.

Pitanga will produce and publish a proof design for the customer's approval. The design copyright of the proof shall remain the sole property of Pitanga. Use of the design in any respect without the express written permission of Pitanga will constitute breach of copyright.

Pitanga will complete the design and build of the Customer's Web Site after receiving written confirmation that the design proof is satisfactory.

Pitanga will release Web Site code and graphics when payment of the final invoice for the outstanding quotation value is received in full.

Once Pitanga has received written confirmation that the test design is satisfactory, modifications to the design specification will be considered an amendment to the contract. All modifications must be confirmed in writing.

payment

The final invoice will be issued when work has been completed on the Customer's Web Site design. Web Site code and graphics will not be released to the Customer until payment is received in full.

Design modifications will be a charged at the prevailing hourly rate.

Payment shall be made in UK Pounds Sterling to Pitanga. Payments are due within 14 days of presentation of invoice. If due to bank charges, transfer fees, or the like, Pitanga should receive less than its invoice amount, Pitanga will re-invoice the Customer for the shortfall. In the event that any amount remains unpaid fourteen days after invoice date, Pitanga reserves the right to discontinue, withhold, or suspend services to the Customer to whom such unpaid amounts relate.

In accordance with The Late Payment of Commercial Debts Act 1998 interest will be charged on all payments received outside of payment terms at the rate of 2% above Lloyds Bank plc base rate. All charges incurred by Pitanga due to late payment or cheques that require representing or fees required to recover debts will be passed onto the Customer.

Tenders and Quotes are valid for 30 days from the date of the Tender or Quote. All prices quoted may be subject to change without notice after this period.

If at any point during the Website Development Cycle a client wishes to cancel, they may do so but will be invoiced an amount that Pitanga judges to be proportional to the amount of work completed on the commission.

If, during the Website Development Cycle, the client does not supply the content required in order to complete the commission within a reasonable amount of time, Pitanga will consider that the client wishes to cancel the commission.

disclaimer

Pitanga cannot be held liable for any information contained within the Customer's Web Site. The content of the Web Site remains the copyright and intellectual property of the Customer. The Customer is liable for any reasonable legal costs incurred by Pitanga caused by the content of the Customer's Web Site and agrees to indemnify Pitanga for any awards made by a court of law.

Domain names and hosting services are obtained and held by Pitanga on the clients behalf using third parties. Our client takes all risks in connection with the solvency and performance of such third parties. We act as our clients' agent in these matters, and the client accepts that the third party has sole liability to provide such services

Search Engine entry and ranking can in no way be guaranteed as this remains the sole discretion of the 3rd party Search Engine provider.

No liability will be accepted for compatibility issues with code or any errors, omissions or failings of software code produced.

Where in the instance that a time scale has been given, Pitanga will not be responsible for any money lost to the client if the deadline is not met.

Pitanga does not undertake to maintain or update a client's website as part of the design commission. Pitanga will review the customer's site three months after the site has been made live and offer recommendations for any changes to be made. If a client wishes Pitanga to maintain or update a web site as a separate commission, Pitanga will negotiate with the client a maintenance contract appropriate to the amount of work required. Web site maintenance may also be undertaken on a time and materials basis if the client so wishes.

Should Pitanga waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Pitanga to waive the same clause on any other occasion

This contract shall be subject to English Law. Where it is held that Pitanga is not entitled to rely on any term in this contract, then Pitanga may also be allowed to cancel all rights and obligations under this contract, or to hold all other clauses as valid entirely at their sole discretion.

 

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